Terms & Conditions
Please read these terms carefully before using our services
Last Updated: December 2024
Welcome to CostaCruisesIndia.com. By using our website and making a booking, you agree to the following Terms & Conditions. Please read them carefully.
1
Website Usage
- •This website provides information, pricing, itineraries, and booking services for Costa Cruises.
- •All content, images, itineraries, and pricing on the site are for guidance and may change based on availability.
- •Unauthorized use, copying, or distribution of website content is not permitted.
2
Pricing & Availability
- •All prices shown on the website are live and subject to change based on cabin availability, category, and sailing dates.
- •Taxes, port charges, and mandatory gratuities may be added where applicable.
- •Promotions, offers, and "Starting From" prices are valid until inventory lasts.
3
Booking & Payments
- •A booking is confirmed only after the required payment is successfully processed.
- •You will receive an instant booking confirmation email with your booking details.
- •Full payment must be made within the timeline shown during checkout or as per your invoice.
- •Failure to complete payment may lead to automatic cancellation.
4
Cancellation & Amendments
- •All cancellations follow Costa Cruises' official cancellation policy for the selected sailing.
- •Cancellation fees may apply based on how many days before departure the cancellation is made.
- •Amendments such as name corrections, cabin changes, or date changes are subject to cruise line approval and may incur charges.
- •Refunds (if applicable) will follow the cruise line's processing timelines.
5
Passports, Visas & Travel Documents
- •Guests must ensure their passport is valid for at least 6 months from the sailing date.
- •Visa requirements depend on the itinerary (e.g., UAE-only, GCC ports, Europe, Mediterranean).
- •It is the guest's responsibility to secure all required visas and travel documents before the cruise.
- •No refunds will be issued if a guest is unable to board due to incomplete documentation.
6
Website Content Accuracy
- •We make every effort to keep itineraries, images, inclusions, and pricing up to date.
- •However, cruise lines may make changes due to weather, operational reasons, or port regulations.
- •Such changes will be communicated whenever possible, but the website may not always reflect real-time adjustments.
7
Itinerary Changes
- •Cruise itineraries may be modified or substituted by Costa Cruises at any time for safety or operational reasons.
- •This may include changes to ports, timings, or the ship assigned.
- •No compensation is guaranteed for itinerary adjustments made by the cruise line.
8
Cabin Allocation
- •Cabins shown on the website are subject to availability.
- •Final cabin assignment is done by Costa Cruises.
- •Specific cabin locations (e.g., deck preference, adjoining rooms) are not guaranteed unless explicitly mentioned.
9
Health & Safety
- •Guests must meet all health and travel safety requirements set by Costa Cruises.
- •Pregnant guests beyond the permitted weeks and guests with certain medical conditions may not be allowed to sail.
- •The website will display relevant health advisories whenever applicable.
10
Payment Gateway
- •Payments made on the website are processed through secure third-party payment gateways.
- •Additional bank charges, forex differences, or gateway fees (if any) may apply.
- •These charges are non-refundable.
11
Data Privacy
- •When you use our website or make a booking, we collect basic information to process your reservation.
- •Your data is kept confidential and is not shared with external parties except for fulfilling your booking.
- •By using the site, you agree to receive booking-related communication via email/WhatsApp/SMS.
12
Links to External Sites
- •Our website may contain links to third-party sites such as Costa Cruises, port authorities, or travel resources.
- •We are not responsible for the content or policies of external websites.
13
Changes to Terms & Conditions
- •These T&Cs may be updated periodically.
- •Continued use of the website implies acceptance of the latest version.
14
Contact Us
- •For questions or assistance, please reach out to our customer support team through:
- •Website enquiry form
- •WhatsApp support
- •Email: support@costacruisesindia.com
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